Terms and Conditions
These terms govern your use of Lyra (nakolyra.com), an AI assistant platform for small businesses. By creating an account you agree to them.
1. What the service is
Lyra connects your business channels (WhatsApp, Telegram, voice, Instagram, SMS) to an AI assistant that answers your customers. The service is under active development: features may change and some are marked “coming soon”.
2. Your account
You must be at least 18 and legally represent the business you create the account for. You are responsible for keeping your password confidential and for activity in your account. We recommend enabling two-step verification (2FA) under Security.
3. Free plan and trial
You can start without a card. The trial and free plan have usage limits shown on the pricing page. We never charge you without your explicit agreement.
4. Acceptable use
You may not use Lyra for: unsolicited bulk messaging (spam), illegal content or content infringing third-party rights, impersonating a person or organisation, or providing automated medical, legal or financial advice without qualified human supervision. The AI assistant always introduces itself as AI, in every conversation.
5. Your content
Your business data and conversations remain yours. We process them only to provide the service, as described in the Privacy Policy. We do not sell them and do not use them for advertising.
6. Availability
The service is provided “as is”, at a pre-launch stage. We make reasonable efforts to keep it running, but we do not guarantee uninterrupted or error-free operation at this stage.
7. Limitation of liability
To the extent permitted by law, we are not liable for indirect losses (lost profit, data loss caused by misuse, outages of third-party services). Total liability is limited to the amounts you paid in the last 12 months.
8. Suspension and termination
You can request account deletion by writing to our contact address; we process it within the statutory deadline. We may suspend an account that breaches these terms or endangers platform security, with notice where possible.
9. Changes
We may amend these Terms. We will notify you of any significant change at least 30 days before it takes effect, by email and through an in-app notice. If you do not agree with the change, you may stop using the service and close your account before the effective date, at no cost. Continuing to use the service after that date means you accept the amended Terms.
10. Governing law and disputes
The law of the Republic of Moldova applies. Disputes shall be settled amicably; if that is not possible, the courts at the controller's registered office have jurisdiction. If you are a consumer, this choice does not deprive you of the protection afforded by the mandatory rules of the law of the country where you have your habitual residence, whatever this text says; you may bring proceedings before the courts of your habitual residence and may contact the consumer protection authority of that country.